Refund policy
Return & Refund Policy
At Bloomwell, we want you to feel confident in your purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
- Be unused and in their original condition
- Include all original accessories and packaging
- Be returned in the original manufacturer's packaging whenever possible
Items returned damaged, used, or missing components may not be eligible for a full refund.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Opened seed pods
- Plant nutrients
- Consumable growing supplies
- Gift cards
- Downloadable or digital products
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll review your claim and work to provide a replacement, replacement parts (when appropriate), or another suitable resolution.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
Approved refunds will be issued to your original payment method.
Depending on your financial institution, refunds may take several business days to appear.
Return Shipping
If the return is due to a product defect, shipping damage, or our error, we'll work with you to resolve the issue.
For returns due to a change of mind or ordering the wrong product, return shipping costs are generally the responsibility of the customer unless otherwise required by law.
Order Cancellations
Orders may be cancelled before they have entered processing.
Once an order has been processed or shipped, it cannot be cancelled.